1. How you pay
You can pay your transfer or excursion in cash to the driver on the day (EUR or MAD). Nothing is charged when you send your request on WhatsApp.
2. Optional PayPal deposit
After we confirm your booking on WhatsApp, you can secure it with a deposit of 20% of the price paid by PayPal (paypal.me/kasbahtransfer). The balance is paid to the driver at pickup, and the deposit is deducted from the total.
We only ask for a deposit after confirming that a driver and vehicle are available, so you never pay for a ride we cannot do.
3. Free cancellation (24 hours or more before pickup)
- Cancel on WhatsApp at least 24 hours before the pickup time and your deposit is refunded 100%, with no fees.
- If you paid the full price online, it is also refunded in full.
4. Late cancellation (less than 24 hours) and no-show
- If you cancel less than 24 hours before pickup, or if you do not show up, the deposit is not refunded: it covers the driver and vehicle we reserved for you.
- Nothing more than the deposit is charged.
5. If we cancel
If we have to cancel your booking or cannot provide the service as confirmed, you receive a full refund of everything you paid, whatever the timing.
6. Flight delays and cancellations
- Delayed flight: we follow your flight and wait at no extra cost (up to 60 minutes after landing).
- Cancelled flight: tell us on WhatsApp as soon as possible. We move your transfer to your new flight for free, or refund your deposit in full.
7. Changing your booking
Date, time or pickup changes are free up to 24 hours before pickup, depending on availability. Your deposit is kept for the new date.
8. How to request a refund
- Send us a WhatsApp message or an e-mail with the name of the booking and the date.
- The refund is sent to the same PayPal account you paid from, usually within 3 business days. PayPal may then take a few days to show it on your account or card.
See also our Terms & Conditions.